Orders are processed within 1–2 business days. Standard shipping within the US takes 3–7 business days. Expedited options (2-day and overnight) are available at checkout. Free shipping applies to orders over $75 within the continental US.
What is your return policy?
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We offer a 7-day return policy from the date of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Certain items like opened thread kits and personalized products are non-returnable. See our Return Policy for full details.
Do you carry products for beginners?
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Absolutely! We curate products for all skill levels. Our team can recommend beginner-friendly scissors, rulers, and kits. Contact us with your skill level and project interest, and we'll point you in the right direction.
How do I track my order?
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Once your order ships, you'll receive a tracking number via email. You can also view your order status anytime in your account dashboard. If you have trouble tracking your order, contact us with your order number.
Do you charge sales tax?
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As a Colorado-based business, we collect Colorado state sales tax (2.9%) plus applicable local taxes for orders shipped to Colorado addresses. Orders shipped to other states may be subject to applicable state and local sales tax. See our Shipping & Tax Policy for details.
How do I create an account?
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Creating an account is easy! Visit our registration page and enter your email and a password. An account lets you track orders, save favorites, and check out faster. You can also checkout as a guest if you prefer.
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