Our commitment to transparency, privacy, and customer rights
Effective Date: January 1, 2026
Web18 ("we," "us," "our") is a sewing and quilting e-commerce business headquartered at 1234 Maker Lane, Denver, CO 80202. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the California Consumer Privacy Act ("CCPA"), the Colorado Privacy Act, and other applicable U.S. privacy laws.
We collect the following categories of personal information:
We use your personal information for the following business and commercial purposes:
We do not sell your personal information. We may share your information with the following categories of third parties for business purposes:
If you are a California resident, you have the following rights under the CCPA:
To exercise your rights, submit a request to privacy@web18.com or call 1-800-WEB18CO. We will verify your identity before responding. We will respond within 45 days of receiving a verifiable request.
Important: Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided us with personal information, please contact us immediately at privacy@web18.com, and we will take steps to delete such information.
We implement reasonable technical, administrative, and physical safeguards to protect your personal information. These include SSL/TLS encryption for data transmission, secure payment processing via PCI DSS-compliant providers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide our services. We also retain information to comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are typically retained for 7 years for tax and accounting purposes.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this page periodically.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Effective Date: January 1, 2026
Welcome to Web18. By accessing or using our website at www.web18.com, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.
You may use our website only for lawful purposes and in accordance with these Terms. You agree not to:
To place orders and access certain features, you may need to create an account. You agree to:
We reserve the right to suspend or terminate accounts that violate these Terms.
All content on this website — including text, graphics, logos, images, product photography, software, and design elements — is the property of Web18 or its licensors and is protected by U.S. copyright, trademark, and other intellectual property laws.
Disclaimer: Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the website will be error-free, uninterrupted, or free of harmful components. Product descriptions, specifications, and recommendations are provided for general guidance only. You are responsible for determining the suitability of any product for your intended use.
To the maximum extent permitted by law, Web18 and its owners, employees, officers, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the product(s) giving rise to the claim.
You agree to indemnify and hold harmless Web18 and its affiliates from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the site, violation of these Terms, or infringement of any third-party rights.
These Terms are governed by the laws of the State of Colorado, USA. Any dispute arising from these Terms or your use of our website shall be resolved through binding arbitration in Denver, Colorado, in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit or class-wide arbitration.
We reserve the right to update these Terms at any time. Changes are effective when posted on this page. Continued use of the site constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Effective Date: January 1, 2026
⚠ IMPORTANT: 7-DAY RETURN POLICY
We offer a strict 7-day return window from the date of delivery — NOT 30 days. Please inspect your items promptly upon arrival.
You have exactly 7 calendar days from the date your order is delivered to initiate a return. Return requests submitted after the 7-day period will not be accepted. The delivery date is determined by the tracking information from our shipping carrier.
To be eligible for a return, your item must meet ALL of the following conditions:
The following items are final sale and cannot be returned for hygiene or customization reasons:
To initiate a return within the 7-day window:
Once we receive and inspect your returned item:
You will receive an email confirmation when your refund has been processed.
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for a different size, color, or model, please initiate a return within the 7-day window and place a new order for the desired item.
Orders can be cancelled free of charge if requested before they have been shipped (typically within 24 hours of order placement). Once an order has shipped, it cannot be cancelled and must be processed as a return under this 7-day return policy.
A 10% restocking fee may apply to returns of large or bulk orders (10+ units of a single item). This fee is deducted from your refund amount. Individual product returns are not subject to a restocking fee.
Effective Date: January 1, 2026
You will receive a confirmation email with tracking information once your order ships.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard (USPS/UPS Ground) | 3–7 business days | $6.95 (Free over $75) |
| Expedited (UPS 2-Day) | 2 business days | $14.95 |
| Express (UPS Next Day) | 1 business day | $29.95 |
| International (DHL) | 7–21 business days | Calculated at checkout |
Delivery estimates are not guaranteed. Delays may occur due to weather, holidays, carrier issues, or customs processing (for international orders).
Free standard shipping is available for orders totaling $75 or more (after discounts, before tax) shipped within the continental United States. Free shipping does not apply to expedited, express, or international orders.
Sales Tax Notice: As a Colorado-based business, Web18 is required to collect Colorado state sales tax at the rate of 2.9% plus applicable local and special district taxes on all orders shipped to Colorado addresses. The total tax rate varies by city and county (typically ranging from 2.9% to over 11%). The exact tax amount is calculated at checkout based on the shipping destination.
For orders shipped to other U.S. states, we collect sales tax where required by law based on economic nexus thresholds. The tax amount is displayed at checkout before you complete your purchase.
If your package is marked as "delivered" by the carrier but you have not received it:
Web18 is not responsible for packages stolen after confirmed delivery to the address provided at checkout. We recommend using a secure delivery location.
Please verify your shipping address before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges will apply.
If an item is on backorder, we will notify you by email with an estimated ship date. You may choose to wait, cancel the backordered item for a full refund, or select an alternative product.
Effective Date: January 1, 2026
This Cookie Policy explains how Web18 uses cookies and similar tracking technologies on our website. By using our website, you consent to the use of cookies as described below.
Cookies are small text files placed on your device (computer, tablet, or smartphone) by websites you visit. They allow the website to remember your actions and preferences over time, providing a smoother browsing experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the website to function (shopping cart, login, security). | Session |
| Preference Cookies | Remember your settings (language, region, display preferences). | Up to 1 year |
| Analytics Cookies | Collect anonymous data about how visitors use the site (page views, click patterns). | Up to 2 years |
| Marketing Cookies | Track browsing activity to display relevant advertisements on other sites. | Up to 90 days |
| Payment Cookies | Securely process transactions and prevent fraud. | Session |
We use services from third-party providers that may set cookies on your device:
These third parties have their own privacy policies governing how they use cookies. We encourage you to review their policies.
You can control and delete cookies through your browser settings. Here are links to instructions for popular browsers:
Note: Disabling essential cookies may affect website functionality. You may not be able to add items to your cart, log in, or complete purchases with essential cookies disabled.
When you first visit our website, we display a cookie consent banner allowing you to accept, reject, or customize your cookie preferences. You may change your preferences at any time by clicking the "Cookie Preferences" link in the footer.
Our website currently does not respond to "Do Not Track" (DNT) signals from your browser. However, you can manage tracking through your cookie preferences and browser settings as described above.
Effective Date: January 1, 2026
Web18 is committed to making our website accessible to everyone, including individuals with disabilities. We strive to ensure that our digital experience is usable by all members of the crafting community, regardless of ability.
We are working to ensure our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as referenced in the Americans with Disabilities Act (ADA). Our efforts include:
Accessibility is an ongoing effort. We continuously review and update our website to improve usability. We welcome feedback from our community to help us identify areas for improvement.
While we strive to ensure accessibility across our entire website, some third-party widgets, plugins, or embedded content may not fully conform to WCAG 2.1 AA standards. We work with our vendors to encourage accessibility compliance.
If you experience difficulty accessing any part of our website, need assistance completing a purchase, or have suggestions for improvement, please contact us:
Our team will work with you to provide the information, product, or transaction you seek through an alternative accessible method.
Web18 complies with applicable provisions of the Americans with Disabilities Act (ADA) and Colorado state accessibility laws. We do not discriminate against any person on the basis of disability in the full and equal enjoyment of our goods, services, facilities, privileges, advantages, or accommodations.
Effective Date: January 1, 2026
At Web18, the security of your payment information is a top priority. We implement industry-standard security measures to protect your financial data during every transaction.
CHRISORA does not currently accept payment card information on this website. Online payments will only be enabled after a PCI-compliant third-party payment processor has been configured.
All data transmitted between your browser and our website is encrypted using 256-bit SSL/TLS (Secure Sockets Layer / Transport Layer Security) technology. You can verify this by looking for the padlock icon in your browser's address bar and the "https://" prefix in our URL.
We employ multiple layers of fraud detection and prevention, including:
Instead, we use tokenization — your card details are replaced with a secure, encrypted token that can only be used by our payment processor. This means even in the unlikely event of a data breach, your full card information would not be compromised.
If you notice unauthorized charges on your account or suspect fraudulent activity related to your Web18 purchase, please contact us immediately:
We also recommend contacting your bank or card issuer immediately to report any unauthorized charges.
Always verify you are on our secure checkout page before entering payment information. Look for:
Warning: Never enter payment information on a page that does not show the padlock icon or "https://" URL. If you are redirected to a suspicious page, close your browser and contact us directly.